Refund policy

Last updated: November 4, 2026

Returns and cancellations

Return eligibility depends on where your order was delivered and the items in your order.

If you return an item because you changed your mind, it must be unused and in its original packaging. For health and hygiene reasons, we can't accept a change-of-mind return of a cosmetic or personal care product once it has been opened or its hygiene seal has been removed.

This hygiene rule applies only to change-of-mind returns. Opening an item doesn't stop you from reporting it as defective, damaged, or wrong, and an item that arrives unsealed or already open counts as damaged. If an opened change-of-mind return reaches our warehouse anyway, we can't refund it, and for hygiene reasons we can't send it back to you, so we dispose of it.

Orders delivered to Albania, Andorra, Austria, Bosnia & Herzegovina, Bulgaria, Croatia, Czechia, Denmark, Estonia, Faroe Islands, Finland, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, and United Kingdom

Unless applicable law requires a different timeframe, you may request a return within 30 days after your item is delivered by providing your order number or proof of purchase.

You can request cancellation or removal of items from your order until the item is shipped.

Orders delivered to all other locations

You may request a return within 30 days after your item is delivered.

You can cancel your order until it ships. We refund cancelled orders in full to your original payment method.

How to start a return or cancellation

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

Start your return or cancellation request by logging into your account, or email us at info@beautycarebag.com with your order number.

If your return is approved, we will provide you instructions on how and where to send your package to complete your return.

Items sent back without first requesting a return will not be accepted.

Return shipping

If you return an item because you changed your mind, you arrange and pay for the return shipping. Please use a tracked shipping service. We don't deduct a shipping fee from your refund.

If an item arrives defective, damaged, or wrong, or something is missing from your order, we cover the shipping costs.

Damages and issues

Please inspect your order when you receive it. If an item is defective, damaged, or wrong, or if something is missing from your order, contact us as soon as possible, ideally within a few days of delivery. Email info@beautycarebag.com with your order number and photos of the item and packaging. We'll send you a free replacement or give you a full refund, including shipping, whichever you choose.

Exceptions and non-returnable items

Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.

Items in our Outlet collection are final sale, so you can't return them because you changed your mind. If an Outlet item arrives defective, damaged, or wrong, we replace it or refund you in full. Coupon codes, site-wide promotions, and Subscribe & Save discounts don't make an order final sale. This doesn't affect the legal right of customers in the European Union and the United Kingdom to cancel within 14 days.

Personalized items are made to order, so they're final sale and you can't return them because you changed your mind. If one arrives damaged or we made a mistake, contact us and we'll replace it or refund you.

Exchanges

European Union returns and cancellations

If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless an exemption applies.

After you notify us that you wish to cancel, you must return the goods within 14 days.

We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.

United Kingdom returns and cancellations

If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies.

After you tell us you wish to cancel, you must return the goods to us within 14 days.

We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at info@beautycarebag.com.