Help centre

Sign in, or create an account, and check out as usual. You can also complete an order as a guest. After payment you can follow the order from your account, and write to us if something exceptional happens.

We process orders quickly, so write to us as soon as you can. Once an order has shipped, it cannot be changed.

Yes. We run seasonal promotions and bundle discounts. The newsletter is the first place those offers go.

Use the categories in the main menu, or the search field. Product reviews and scores are there to help you decide.

We ship to the United States, Australia, the United Kingdom and Europe.

• United States — all 50 states, including Alaska and Hawaii
• Australia
• United Kingdom
• Europe — Austria, Belgium, Czech Republic, Denmark, Finland, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland

We operate a warehouse in Northvale, New Jersey, and we also work with international fulfilment partners. Depending on where your item is held, an order may ship domestically or from overseas. Overseas shipments take longer to reach you.

Orders ship within 3 business days and are typically delivered in 7–10 days. Overseas shipments can take longer. A tracking number is sent when the package ships. Full details are on our shipping policy.

Once your order has shipped you will receive a tracking number by email. You can also follow the order from your account.

No. All customs duties, VAT and import taxes are covered by us. Nothing is ever owed on delivery.

Yes, on orders over $50.

Yes. Unopened, unused items can be returned within 14 days of delivery for a full refund. Full instructions are on our return policy.

Refunds are processed within 7 days of us receiving the return.

Write to us. Damaged or incorrect orders are handled within 24 hours of you getting in touch.

A curated selection of skincare, hair care, body care, makeup, fragrance, wellness, and baby and child products — chosen for quality and effectiveness.

Yes. Every product is genuine and sourced from official distributors. We never sell counterfeit, imitation or expired products.

Yes. Checkout is protected with SSL encryption. We partner with trusted payment providers.

Email info@beautycarebag.com, message us on WhatsApp at +1 (812) 819-5590, or use the contact form. Hours are Monday–Friday, 9:00–18:00 Central. We typically reply within about 12 hours on a business day.

Yes. Reviews are real and unfiltered.