Help centre

Sign in, or create an account, and check out as usual. You can also complete an order as a guest. After payment you can follow the order from your account, and write to us if something exceptional happens.

We process orders quickly, so write to us as soon as you can. Once an order has shipped, it cannot be changed.

Email info@beautycarebag.com with your order number and the correct address as soon as you can. If the order hasn't shipped yet, we'll try to update it. Once it's with the carrier, the address can't be changed.

Major credit cards, PayPal, and the other options shown at checkout. All prices are in US dollars.

If you can add an item to the cart, it's available to order. Some items are sourced to order, so availability is confirmed while we prepare your order. If an item turns out to be unavailable, we cancel that item, refund it in full to your original payment method, and ship the rest of your order.

You can cancel at any time from your account or by emailing info@beautycarebag.com. There's no minimum number of orders and no cancellation fee. Cancelling stops all future renewals right away.

Yes. We run seasonal promotions and bundle discounts. The newsletter is the first place those offers go.

Use the categories in the main menu, or the search field. Product reviews and scores are there to help you decide.

We ship to the United States, Canada, Australia, the United Kingdom and Europe.

• United States: all 50 states, including Alaska and Hawaii
• Canada
• Australia
• United Kingdom
• Europe: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland

We operate a warehouse in Northvale, New Jersey, and we also work with international fulfilment partners. Depending on where your item is held, an order may ship domestically or from overseas. Overseas shipments take longer to reach you.

We prepare your order in 3-5 business days, and delivery takes 3-6 business days after it ships. We email you a tracking number as soon as it's on its way. Full details are in our shipping policy.

Once your order has shipped you will receive a tracking number by email. You can also follow the order from your account.

No. We cover customs duties, VAT and import taxes, so nothing should be owed on delivery. If a carrier does ask you to pay, email the receipt to info@beautycarebag.com with your order number and we'll refund it.

Yes, on orders of $75 or more (£55 in the United Kingdom, A$105 in Australia). Below that, shipping is $9.99 to the United States, £12.99 to the United Kingdom, and $19.99 to the European Union, Canada and Australia.

Yes. Unopened, unused items can be returned within 14 days of delivery. Full instructions are on our return policy.

Refunds are issued within 14 days of us receiving the return.

Write to us. We aim to reply within 24-48 business hours of you getting in touch.

A curated selection of skincare, hair care, body care, makeup, fragrance, wellness, and baby and child products — chosen for quality and effectiveness.

Yes. Every product is genuine and sourced from official distributors. We never sell counterfeit, imitation or expired products.

Batch numbers and expiry dates change from one delivery to the next, so product pages don't list them. The date printed on the box you receive is the one that applies. If you need it before ordering, email info@beautycarebag.com with the product link and we'll tell you whether we can confirm it. If something arrives past its expiry date, send a photo of the date with your order number and we'll treat it as a defective item.

Yes. Checkout is protected with SSL encryption. We partner with trusted payment providers.

Email info@beautycarebag.com, message us on WhatsApp at +1 (812) 819-5590, or use the contact form. Hours are Monday–Friday, 9:00–18:00 Central. We aim to reply within 24-48 business hours.

We don't offer phone support. Our team works by email at info@beautycarebag.com, Monday to Friday, and aims to reply within 24-48 business hours. Include your order number so we can find your case quickly.

Yes. Reviews are real and unfiltered.